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Trouble Shooting Guide for IGT Slot Machines

Do you have an IGT S+ slot machine with an error code that you can not clear? We can help you clear error codes. We have helped customers from all across the USA and Canada clear their error codes.

Many times when the display on the door indicates an error condition, open and close the door to reset the game and clear the error. Open the main door which clears the current game information and a "0" appears in the Coins Played window. Closing the door resets the game and the reels will spin and stop in their last valid position. The error code should clear and the digital display returns to normal game play. If the problem still exists or quickly reoccurs, use the information below to correct the problem.

Error Code	Error Description	Most Common Repair (if these do not work, contact us)
12	Battery Voltage has dropped below 2.9 V Replace ASAP due to possible RAM (memory) corruption.	Turn power off - Turn power on
		Open / close door to clear
		Replace Battery on CPU board
21	Coin In Error	Verify that comparitor is seated in all four acceptor clips
		Verify that acceptor does not have coin(s) jammed
		Verify that the coin optics is not blocked (below comparitor)
		Ensure toggle power switch in activated (if installed)
3100	Coin Out Tilt (Hopper)	Check for and clear any jammed coins in the coin out channel.
		Verify that coins are not jammed behind hopper knife
		Check the coin out optic sensor for blockage or dirty surface
		Replace hopper coin out optic
3200	Extra Coin Out (Hopper)	Verify that the hopper motor brake functions
3200	Extra Coin Out (Hopper)	Check the coin wiper/ knife for jams - Adjust if necessary
3300	Hopper Empty	This is the most common error that new slot machine owners will have because the cash out button was pushed and the number of coins in the hopper is less than the total credits to be paid out. Open the main door and check the hopper for coin level (your hopper will not dispense all of the coins), refill and close the main door. You may have to do this several times for all of the credits to be paid out.
41	Reel #1 Tilt	Designated reel is misaligned or malfunctioning. Verify reel is not unplugged. Switch connectors from one reel to another, determine if error follows change of connectors. Try replacing reel assembly or optics if error stays with bad reel. Clear Ram
42	Reel #2 Tilt
43	Reel #3 Tilt
44	Reel #4 Tilt
45	Reel #5 Tilt
49	Reel Mechanism Disconnected	Verify reels are not unplugged
During the process of clearing error codes, you may encounter multiple 6x series errors. Just follow the information below in the "Most Common Repair" column which matches the error code on the door display.
61	CMOS RAM Error	Bad (or cleared) CMOS RAM data Press test button 3 seconds Error code 61-1 should now be displayed Follow 61-1
61-1	Game Data Reset	Close door - turn and release reset key once
62	Bad Game eprom	Check circuit board - replace Game EPROM
62-1	Data eprom Error	Check circuit board - replace Reel EPROM
65-0	Bad EPROM Device	Press self test switch for 3 seconds If error will not clear replace EPROM
65-1	Bad EPROM Data	Processor could not read or write to the named chip Press test button for 3 seconds Error code clears from display - Close door
65-2	Game Type Mismatch
65-3	EPROM / Game Data Changed	Close door - turn reset key Error Code 65-1 or 65-2 appears in display Follow 65-1 or 65-2
66	Game EPROM Changed	Turn power off - Turn power on
67	Data EPROM Changed	Turn power off - Turn power on
68	Invalid Data EPROM	Change to valid Data EPROM

We understand having a slot machine not functioning correctly is very frustrating. We are available by phone to assist you with trouble shooting and repairs. By calling, we are able to better communicate with you while you are at your machine and is the quickest way to trouble shoot your slot machine.

We offer twenty minutes of free phone support to anyone who has questions about their IGT S+ slot machine. We will accept phone calls for this service on Tuesday and Wednesday between the hours of 8 PM and 9 PM EST ONLY from slot machine owners who did not purchase a slot machine from us.

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